FAQs

What are the cancellation and rescheduling policies?

Golden Eye offers free cancellations up to 6 days before your photo and video shoot.
Cancel less than 6 days before your shoot and we will refund 95%.
Cancel less than 72 hours before the shoot, we will refund 50%.
Cancel less than 24 hours before the shoot, your advance amount will be saved in a wallet that you can use in 365 days.

What is the 100% satisfaction guarantee?

Our promise, We will provide you with an awesome photographer according to your booking and event.
In the rare case if your pictures and video will match with your expectation, we will offer another photographer without any additional charge.

How can you choose your photographs?

After the shoot we will send you all raw pictures links that you can download and select your favorite pictures for retouching.

What is the best time for outdoor photography and videography?

We love to shoot at sunset and sunrise, in the morning from 6:00 am to 11:00 am in the evening from 4:00 pm to 7:00 pm.

How can I get in touch with a photographer?

After the booking, you will receive the photographer’s confirmation message on your WhatsApp.

Are the pictures editing included in the quote?

Yes, Basic retouching and editing are included in the quote you receive.

What are the payment terms?

We ask you to pay only a 20% deposit to book a photographer and block your date and time.
The remaining 80% after the shoot is completed.